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Returns & Warranty

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1. Sales Platform and Return Policy

The Miracase Magnetic Car Phone Mount is sold through Amazon.com. All returns, exchanges, refunds, and warranty claims are processed according to Amazon's Return & Refund Policy and the specific return window set by the seller on the marketplace listing.

The return and refund process is managed entirely by Amazon.com and the product seller listed on the marketplace. Please refer to the product listing on Amazon for the applicable return window (typically 30 days from delivery) and seller-specific return instructions.

2. How to Initiate a Return

To return or exchange your Miracase mount:

  1. Log into your Amazon.com account
  2. Navigate to "Returns" in your account menu
  3. Select the Miracase product from your order history
  4. Choose the reason for return (defective, incompatible, changed mind, etc.)
  5. Follow Amazon's instructions to print a return label and ship the product back
  6. Once Amazon receives and processes your return, a refund will be issued to your original payment method

Visit the Miracase product page: https://www.amazon.com/Miracase-Adjustable-Dashboard-Windshield-Smartphones/dp/B0GHY6D5B2/ to access your order, initiate returns, and check the current return window.

3. Manufacturer Warranty

The Miracase Magnetic Car Phone Mount includes a 365-day replacement guarantee from the date of purchase. This warranty covers:

  1. Defects in materials or workmanship under normal use
  2. Failure of adhesive grip due to manufacturing defect (not due to surface contamination or improper installation)
  3. Failure of magnetic components or ball joints under normal driving conditions
  4. Surface compatibility issues where the mount cannot adhere safely

If your mount fails within 365 days under normal use conditions, we will arrange a replacement or provide a full refund at the seller's discretion.

4. What is NOT Covered by Warranty

The 365-day warranty does not cover:

  1. Physical damage, cracks, or breaks resulting from dropping, crushing, or impact
  2. Loss of adhesive grip due to external contaminants (dust, oils, debris) on the mounting surface—this is not a defect
  3. Improper installation or misuse
  4. Damage caused by extreme environmental conditions beyond stated operating range
  5. Normal wear and tear from extended use
  6. Cosmetic damage that does not affect functionality
  7. Use with incompatible phone cases or surfaces not suitable for adhesive mounting

5. How to Claim Warranty

If your Miracase mount appears to have a defect within 365 days of purchase:

  1. Contact the seller or the Miracase support team through the Amazon message system
  2. Describe the issue in detail and provide order confirmation
  3. Include photos if applicable to document the defect
  4. Provide your location and preferred resolution (replacement or refund)
  5. The seller will respond within 24–48 hours with next steps

6. Adhesive Restoration

If the adhesive grip weakens over time due to dust or environmental buildup (not manufacturing defect), it can often be restored:

  1. Carefully remove the mount from the surface
  2. Rinse the adhesive base under cool running water with a soft cloth
  3. Air-dry completely for 24 hours in a dust-free environment
  4. Reapply to the surface—this typically restores 99% of original grip

If restoration does not resolve grip loss, contact support through Amazon with documentation, and a warranty claim can be filed if defect is confirmed.

7. Refund Processing Timeline

Once Amazon receives your returned item:

  1. Amazon inspects the item (typically 2–5 business days)
  2. If approved, the refund is processed to your original payment method
  3. Depending on your bank or payment provider, the funds appear in your account within 3–5 business days
  4. You will receive email notifications at each stage

Some sellers offer faster refunds (issued before inspection). Check your specific order on Amazon for seller-specific timelines.

8. International Returns

For returns outside the United States, follow Amazon's country-specific return procedures. International return shipping costs may vary, and some sellers offer prepaid return labels while others require buyer-paid return shipping.

Check your Amazon account in your region for applicable policies and return options.

9. Defective or Damaged on Arrival

If your Miracase mount arrives defective, damaged, or with missing components:

  1. Do not install or use the product
  2. Contact Amazon within 30 days with photo evidence
  3. Open a "Item Defective or Not As Described" case
  4. Amazon will typically authorize a replacement or refund without requiring return of the defective item

10. Compatibility and Performance

While we design the Miracase mount to work with most smartphones and MagSafe-compatible cases, certain surface types or phone models may present challenges. If you experience compatibility issues preventing safe mounting:

  1. Verify the phone's weight is within the mount's capacity
  2. Confirm the surface is clean and free of dust or residue
  3. Test with the metal ring included for non-magnetic phones
  4. If the mount cannot secure your specific phone safely, contact support through Amazon for a warranty evaluation

11. Contact Support

For any questions about returns, warranty claims, or product issues:

12. Legal Consumer Rights

This warranty is provided in addition to any statutory or consumer protection rights you have in your region or country. In many jurisdictions, consumers have legal rights regarding faulty goods independent of manufacturer warranties. Please refer to your local consumer protection laws for details.

Nothing in this policy limits your legal rights as a consumer.

Effective from the date of publication on this website.

For questions about returns and warranty, please visit our Contacts page or the product listing on Amazon.